The IT Support Technician's role is to support and maintain the organizational computer systems, desktops, and peripherals. Includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. This role will also troubleshoot problem areas (in person, Team, TeamViewer, telephone, or via work order) in a timely and accurate fashion and provide end-user assistance where required.
Essential Duties and Responsibilities
Provide quality services to the end users which include the following key roles and responsibilities:
- Support for laptop, desktop, tablets, peripherals and network infrastructure.
- Support for operating system, base load software, MS Office suite and other business applications
- Support for all IT related hardware (computers, servers, network devices and printers)
- Support for the mobility devices (IOS/iPhone/iPad/Android)
- Utilize the helpdesk system to resolve tickets quickly & efficiently
- Respond to end-user requests for updates on ticket status and promptly follow up as needed
- Coordinate with vendors for provision of end-user support (e.g., hardware vendor technicians for warranty repair/replacement)
- Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
- Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites or remote sites
- Provide on-call support if required outside business hours as needed
- Perform data center/server room/IT room facilities management operations for basic administration duties
Knowledge and Skills
- Proficient with client & server operating systems (Windows 11, Server 2022)
- Working knowledge of network protocols and devices
- Certifications such as Network+, CCNA, or Security+ are a plus
- Work experience as a Desktop Support Technician, Technical Support Engineer, Network Administrator or similar roles are preferred
- Hands-on experience with Windows/Linux/Android/IOS
- Working knowledge of office automation products and computer peripherals, like printers and scanners
- Working knowledge of network security practices and anti-virus programs
- Ability to perform remote and in person troubleshooting and provide clear instructions
- Excellent problem-solving and multitasking skills
- People-oriented attitude is a plus
Personal Attributes
- Strong customer service orientation
- Good written, oral, and interpersonal communication skills
- Ability to conduct research into PC and software issues and products as required
- Ability to present ideas in business-friendly and user-friendly language
- Highly self-motivated and directed
- Keen attention to detail
- Team-oriented and skilled in working within a collaborative environment
Education and/or Experience
- BS in an IT relevant field desired
- 2 plus years’ experience in related field
Pay commensurate with experience. Excellent benefits package.
Hunt Forest Products is an Equal Opportunity Employer, and all applications will be considered for employment without regard to race, color, sex, age (40 and above), disability, religion, national origin, or any other protected status where otherwise qualified.